Abbey Guest House York
Terms & Conditions
Reservations: A confirmed reservation constitutes a contract between us and you, the booking lead. To make a booking you must be over the age of 18. We reserve the right to cancel a booking at any time should there be a breach of these Terms & Conditions, and this may entitle us to charge you a Cancellation fee should this fall within our chargeable Cancellation period.
Should you wish to make a booking on behalf of someone else, please contact us directly prior to booking.
Payments: A deposit of £100 GBP per room is required at the booking stage. Your balance is to be paid on arrival at the Guest House.
Payment of the Deposit secures your booking, demonstrates your agreement to these Terms & Conditions and authorises us to make further relevant charges to the payment card without any additional consent being required.
The Balance of your stay is payable in cash or by credit or debit card during your stay.
Cancellations: If the booking is cancelled less than 30 days before arrival then a charge equal to £100 GBP per room booked will be made.
If the booking is cancelled less than 2 days before arrival then a charge equal to the full booking amount will be made.
We strongly recommend that you take out holiday insurance.
NB. Due to the uncertainty around Covid 19, for bookings made between 23-03-2020 and 31-12-2020 deposits are transferable or refundable should you have to cancel or we have had to close.
Check in: Check in is by arrangement between 10:30 & 19:00. Please specify an arrival time on booking and you must advise us should this change. Guest rooms are usually ready by 14:00.
Check out: By 10:30 on the morning of your departure.
Groups: We do not accept bookings for groups of more than Six people, including those who book separately. We do not accept bookings from Stag or Hen parties or individuals attending these events.
Children: We aim for a relaxed environment, all guests must be over 14.
Damage: Please report any breakages or damages as soon as they occur. We do not usually charge for minor breakages, but we reserve the right to charge for any significant cleaning, repair or replacement costs.
Liability: We do not accept liability for any damage, loss or injury to any member of your party, or vehicle or possessions, unless proven to be caused by a negligent act by ourselves, employees or contractors during the course of their employment.
Only registered guests are allowed on the premises.
Our entire house is non-smoking.